Frequently Asked Questions

If you don’t see your answer in the list below, please contact our friendly Wheelco staff.

How do I measure a wheel?

Here are some tips on how to measure a wheel to ensure you order the correct size:

  1. Measure the diameter of the wheel.  Measure from the outside edge to outside edge.  If it’s a pneumatic tyre take note of the markings on the side of the tyre, eg 480x400x8.
  2. Measure the axle bore / hole size in the centre of the wheel.  Another way is to measure the axle diameter size with callipers.
  3. Measure the hub length (the distance from one side of the wheel hub to the other).  An easy way to do this is to insert a pencil or shaft through the centre, then measure that.
  4. Another way is to measure the axle length where the wheel sits.

Read more information about pneumatic tyre dimensions and tyre sizing technical information.

If in doubt, please Contact our friendly sales team who will be happy to help.

What are your trade shop opening Hours?

Monday to Thursday: 7.30am – 5.00pm.
Friday 7.30am – 4.30pm

How do I open a trade account for my business?

Simply fill in our online Account Application Form on the Trade Page and our team will be in touch.  View our Trade Account Terms

Do you have sales reps that can contact me and advise on our problem?
Yes we have a team of specialized sales engineers that can call and supply you with no obligation advice and a quote.
Do you offer a warranty with your products?

Yes all products come with a standard warranty against fair wear and tear. This varies with product types, please Contact Us for more information.

Can I return the goods if they don’t fit or I change my mind?

Yes no problem, if goods are returned within 14 days and are in good saleable condition. Goods returned outside that date may incur a handling fee. Please check our Terms and Conditions of Sale

Do you offer spare parts?

Yes most products are backed with a range of replacement spare parts.

Do you offer service and repairs?

Yes we have a fully equipped workshop and trained service technicians to service all products we sell.

Ask a Question

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Order online if you know what you’re after or visit our Tauranga showroom & warehouse for in-person purchases. Feel free to give us a call or email if you have any questions.